Refund policy

Seller: UAB BURO LT, Partizanu g. 146-116, Kaunas 50335, Lithuania (company code 302841962). Contact: shop@glassiquecadeau.com.

If you have any issues with your order, please contact our customer support first as we usually resolve them without you having to return the order. Please email us at shop@glassiquecadeau.com and include your name and order number.

UNITED STATES & CANADA — 30-DAY RETURNS

All products ordered from glassiquecadeau.com can be returned for refund within 30 days of purchase. All products must be returned in brand new, unused, and undamaged condition inside the original gift box to be eligible for a refund. You are required to pay for the return shipping. To initiate a return please email us at shop@glassiquecadeau.com and include your name, order number and the reason for return.

The refund will be provided to your original payment method within 30 days of return received. This time period includes the transit time for us to receive your return, process it and your bank's time to process the refund.

EUROPEAN UNION & UNITED KINGDOM — 14-DAY RIGHT OF WITHDRAWAL

If you are a consumer in the EU or the UK, you have the right to withdraw from your purchase within 14 days of the day you (or a third party you name, other than the carrier) receive the goods, without giving any reason.

To exercise this right, notify us within the 14-day period at shop@glassiquecadeau.com or by post: UAB BURO LT, Partizanu g. 146-116, Kaunas 50335, Lithuania. You may use the model withdrawal form at the bottom of this page, but it is not obligatory.

Effects of withdrawal: we will reimburse all payments received from you, including standard delivery costs, without undue delay and no later than 14 days from the day we are informed of your decision. We may withhold reimbursement until we have received the goods back or you have supplied proof of return shipment, whichever is earliest. Reimbursement is made using the same payment method you used, in the currency of your original payment, at no fee to you.

Returning the goods: send the goods without undue delay and no later than 14 days from the day you notify us of your withdrawal, to: UAB BURO LT, Vilniaus g. 33, Vilnius, Lithuania. You bear the direct cost of returning the goods. You are liable only for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning. Glassware is fragile — please use the original protective packaging for the return.

DAMAGED OR DEFECTIVE ITEMS (ALL REGIONS)

If your order arrives damaged or defective, email a photo to shop@glassiquecadeau.com within 48 hours of delivery and we will send a free replacement or issue a full refund — no return required. Nothing in this policy limits your statutory rights, including the EU legal guarantee of conformity and your rights under the UK Consumer Rights Act 2015.

EXCHANGES

If you would like to exchange an item for a different one, please return the original item as described above and place another order for the item you wish to purchase. You will be refunded your original purchase price once we receive the item. You do not have to wait for us to receive the original item before placing the new order.

PURCHASES FROM RETAILERS AND MARKETPLACES

If you purchased your Glassique Cadeau glassware product through a retailer or marketplace, please follow their return policy for refunds.

MODEL WITHDRAWAL FORM (EU/UK)

To: UAB BURO LT, Partizanu g. 146-116, Kaunas 50335, Lithuania — shop@glassiquecadeau.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*): ______. Ordered on (*)/received on (*): ______. Name of consumer(s): ______. Address of consumer(s): ______. Signature of consumer(s) (only if this form is notified on paper): ______. Date: ______.
(*) Delete as appropriate.